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Technical Services Clerk

Bretzel is now hiring for the position of technical services clerk. This part time position requires daytime and evening hours, reliable transportation, and excellent customer service skills. CompTia A+ Certification or Microsoft Certified Professional a plus. Pay based on experience. EOE.

All applications must be received and processed online. Applicants will be notified of status by phone call or email on or before July 1, 2011. Inquiries made in person or via telephone will result in immediate rejection of application.

Technical Services Clerk

General Characteristics

Diagnoses and resolves problems using documented procedures and checklists in the performance of most responsibilities.
Escalates problems to higher level technical support professionals when necessary.
Assists in the resolution of application, hardware and software problems.
Configures and installs software for IT users’ desktops and laptops.
Involved in the installation and rollout of new software packages, upgrades and new desktop hardware.
Documents problems and resolutions. May perform end-user training.
Strong customer service skills are important in this position.
Provides support in making retail purchasing decisions.
Assists in stocking, print shop, and other functional areas as needed.

Education
Technical institute degree/certificate. Or equivalent work experience.

Experience:
Typically has 1 to 2 years of IT work experience with demonstrated working knowledge of the basic hardware and software products and problem solving/troubleshooting skills.

Complexity:
Learner/entry level role. Provides maintenance and support for basic client products, peripherals, network and physical moves. Functions, somewhat independently, under direction of Retail Services Manager. Generally follows documented procedures and checklists.

Please complete this form to be considered for the position of Technical Services Clerk. You will be asked to attach your resume in PDF or image format (TIFF, JPEG, or GIF). If you are not sure how to create your PDF, visit Primo PDF for free tools.

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By submitting this application and attached materials, you certify that the information you have provided in this employment application is accurate and has been completed to the best of your knowledge and ability. You understand that any falsification, misrepresentation or omission in your interviews or any other employment record will be sufficient reason to deny employment and/or may be reason for future dismissal.
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812.438.3311